FAQ
What are lab-grown diamonds?
Lab-grown diamonds are created using advanced technology that replicates the natural diamond formation process. They are virtually identical to mined diamonds in terms of appearance and chemical composition. These diamonds offer the same brilliance and durability as traditional diamonds but are produced in a controlled, eco-friendly environment.
What is moissanite?
Moissanite is a naturally occurring gemstone first discovered in meteorites by the Nobel Prize-winning chemist Dr. Henri Moissan. Natural moissanite is extremely rare, so the moissanite used in jewellery is typically created in a lab. Lab-created moissanite offers a brilliant, durable, and affordable alternative to diamonds, with unique properties that make it a popular choice for fine jewellery.
How are your gems ethically sourced?
Our lab-grown diamonds and lab-created moissanite are produced in controlled environments using sustainable practices. This eliminates the need for harmful mining practices and ensures that our gems are ethically sourced with minimal environmental impact.
Are lab-grown diamonds and moissanite real gems?
Yes, lab-grown diamonds and moissanite are real gems. Lab-grown diamonds have the same physical, chemical, and optical properties as mined diamonds. Moissanite, while distinct from diamonds, is a durable and brilliant gemstone in its own right, known for its exceptional sparkle.
How do lab-grown diamonds compare to mined diamonds in quality?
Lab-grown diamonds are identical to mined diamonds in quality, brilliance, and durability. They are graded by the same standards and offer the same exceptional sparkle, making them an excellent choice for any type of jewellery.
Is moissanite as durable as diamonds?
Moissanite is nearly as hard as diamonds, ranking 9.25 on the Mohs scale of hardness compared to diamonds at 10. This makes moissanite highly durable and suitable for everyday wear.
Why are your prices lower than traditional diamond jewellery?
By choosing lab-grown diamonds and lab-created moissanite, we eliminate the high costs associated with mining and reduce markups. This allows us to offer top-quality jewellery at more affordable prices without compromising on quality.
How can I care for my Pookie jewellery?
To keep your Pookie jewellery looking its best, clean it regularly with a mild soap and warm water solution, and use a soft brush to remove any dirt or residue. Avoid exposing your jewellery to harsh chemicals and store it in a safe place when not in use.
Do you offer customisation options?
Yes, we can offer customisation options depending on the request. Whether you want a unique engagement ring or a personalised piece of jewellery, our team can discuss options to bring your vision to life. Contact us to discuss your options for a custom design.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Contact our customer service team for more information on international shipping options
What is your warranty policy?
We offer a 12-month warranty for all our jewellery. Our warranty covers manufacturing defects and ensures that you receive a high-quality product. Please review our warranty policy for more details.
What is your returns policy?
Unfortunately, we do not offer returns as all our pieces are made to order. Please refer to our returns policy page for detailed information on exchanges and warranty coverage.
How can I contact Pookie customer service?
You can reach our customer service team via email (hello@pookiebyreen.com) at or by phone at 0401 418 702. We’re here to help with any questions or concerns you may have.
Lab-grown diamonds are created using advanced technology that replicates the natural diamond formation process. They are virtually identical to mined diamonds in terms of appearance and chemical composition. These diamonds offer the same brilliance and durability as traditional diamonds but are produced in a controlled, eco-friendly environment.
What is moissanite?
Moissanite is a naturally occurring gemstone first discovered in meteorites by the Nobel Prize-winning chemist Dr. Henri Moissan. Natural moissanite is extremely rare, so the moissanite used in jewellery is typically created in a lab. Lab-created moissanite offers a brilliant, durable, and affordable alternative to diamonds, with unique properties that make it a popular choice for fine jewellery.
How are your gems ethically sourced?
Our lab-grown diamonds and lab-created moissanite are produced in controlled environments using sustainable practices. This eliminates the need for harmful mining practices and ensures that our gems are ethically sourced with minimal environmental impact.
Are lab-grown diamonds and moissanite real gems?
Yes, lab-grown diamonds and moissanite are real gems. Lab-grown diamonds have the same physical, chemical, and optical properties as mined diamonds. Moissanite, while distinct from diamonds, is a durable and brilliant gemstone in its own right, known for its exceptional sparkle.
How do lab-grown diamonds compare to mined diamonds in quality?
Lab-grown diamonds are identical to mined diamonds in quality, brilliance, and durability. They are graded by the same standards and offer the same exceptional sparkle, making them an excellent choice for any type of jewellery.
Is moissanite as durable as diamonds?
Moissanite is nearly as hard as diamonds, ranking 9.25 on the Mohs scale of hardness compared to diamonds at 10. This makes moissanite highly durable and suitable for everyday wear.
Why are your prices lower than traditional diamond jewellery?
By choosing lab-grown diamonds and lab-created moissanite, we eliminate the high costs associated with mining and reduce markups. This allows us to offer top-quality jewellery at more affordable prices without compromising on quality.
How can I care for my Pookie jewellery?
To keep your Pookie jewellery looking its best, clean it regularly with a mild soap and warm water solution, and use a soft brush to remove any dirt or residue. Avoid exposing your jewellery to harsh chemicals and store it in a safe place when not in use.
Do you offer customisation options?
Yes, we can offer customisation options depending on the request. Whether you want a unique engagement ring or a personalised piece of jewellery, our team can discuss options to bring your vision to life. Contact us to discuss your options for a custom design.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Contact our customer service team for more information on international shipping options
What is your warranty policy?
We offer a 12-month warranty for all our jewellery. Our warranty covers manufacturing defects and ensures that you receive a high-quality product. Please review our warranty policy for more details.
What is your returns policy?
Unfortunately, we do not offer returns as all our pieces are made to order. Please refer to our returns policy page for detailed information on exchanges and warranty coverage.
How can I contact Pookie customer service?
You can reach our customer service team via email (hello@pookiebyreen.com) at or by phone at 0401 418 702. We’re here to help with any questions or concerns you may have.