SHIPPING & RETURNS

Returns/Refunds:

At Pookie by Reen, our entire process is bespoke and handmade, so we are unable to offer refunds or exchanges. Each piece is meticulously crafted to your specific, unique order.

We do not mass-produce or maintain a stock of jewellery. Once your order is confirmed, our skilled in-house jewellers begin the process of creating your piece from scratch, entirely by hand.

All Pookie by Reen pieces are custom-hand made using only 925 Sterling Silver, 10k Solid Gold, 14k Solid Gold and 18k Gold 18K Gold

Due to the bespoke nature of our work, refunds or exchanges are not possible. Each Pookie by Reen piece is made to your exact specifications, crafted by hand once your order is placed. We do not mass-produce or hold stock of jewellery, ensuring that every piece is uniquely yours.

Shipping: 

Given that our entire process at Pookie by Reen is bespoke and handmade, refunds or exchanges are not available. Each item is crafted specifically to your order.

We do not mass-produce or keep an inventory of jewellery. Once your order is placed, our dedicated jewellers begin the process of handcrafting your piece from the ground up.

From January to October, the estimated production time for each order is 2-6 weeks. During the busy Christmas/New Year period (mid-October to December), the standard lead time extends to approximately 5-9 weeks from the date of payment. Once the item has been finished we will send you email confirmation of the tracking number. Please feel free to contact us anytime during production to see how you jewellery item is coming along.